At APRES outdoor we are giving quality of products on the top of our priority list. However, if you're not completely satisfied with your purchase and wish to return or exchange it, we will accept your return within 14 days of when you receive your order. The item must be unworn and undamaged in it's original packaging with all tags attached and in a re-sellable condition. Here's how:
Please contact us via firstname.lastname@example.org within 14 days of receiving your order, explaining why you wish to return the item and whether you would like to exchange it or return it. You can also choose to fill out our returns form.
Please return the items to the address:
APRES outdoor, Žiga Lah s.p.
Pelechova cesta 21
The items must be returned to us within 14 days after the cancellation of the contract.
- Your order number
- Which item you are returning/exchanging
- Which item you would like instead of the returned item
- If you are returning an item and would like a refund and you paid via bank deposit, please also attach your bank account (IBAN) number and the name and surname on the card
Shipping cost back to us is the responsibility of the customer.
The refund for the returned products will be transferred back to the customer using the same method of payment used by the customer for ordering the product. The funds will be returned no later than 14 days after receiving the returned products.
IF YOUR ORDER IS INCORRECT OR DAMAGED
Please contact us via email@example.com and we'll do our best to assist you and make it right. We aim for happy customers and we'll help any way we can!